Return & Exchange Policy

๐Ÿ›๏ธ Return & Exchange Policy โ€“ Totsa Kids

At Totsa Kids, we care about your satisfaction and always strive to provide high-quality, comfortable products for your little ones.

If, for any reason, youโ€™re not completely satisfied with your purchase, you can easily request an exchange or return under the following terms:

๐Ÿ” Exchange Policy

  • You may exchange your item within 7 days of receiving your order.
  • The product must be unused, unwashed, and in its original condition with all tags and packaging intact.
  • Exchanges are accepted in the following cases:
    • Wrong size.
    • Wrong item received.
    • Manufacturing defect.

  • If the exchange is due to size or change of preference, the customer will cover both shipping costs.
  • If the error is from Totsa Kids (wrong item or manufacturing issue), we will cover all shipping fees.

๐Ÿ’ฐ Return Policy

  • Returns are accepted within 7 days of receiving your order.
  • The product must be in its original, unused condition.
  • Once we receive and inspect the returned item, refunds are processed within 3โ€“7 business days.
  • Refunds will be issued via the original payment method (for online payments), or through bank transfer / wallet (for cash-on-delivery orders), after deducting shipping costs.

๐Ÿšซ Non-Returnable / Non-Exchangeable Items

  • Items that have been used, washed, or missing their original tags or packaging.
  • Items purchased during sale or promotional periods (e.g., Black Friday) โ€” unless faulty or incorrect.

๐Ÿ“ฆ Orders from Other Platforms

If your order was placed through Noon, Jumia, or any other platform, please refer to their respective return and exchange policies.

๐Ÿ“ž Contact Us

For assistance with any return or exchange request:

๐Ÿ“ฑ WhatsApp: [01117012351]

๐Ÿ“ง Email: totsakids@gmail.com

๐ŸŒ Or reach us through the Contact Us page on our website.